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FreeScout Help Desk

FreeScout is a free, open-source help desk and shared inbox, a self-hosted alternative to Zendesk and Help Scout.

Introduction

FreeScout Help Desk

FreeScout is a powerful, free, and open-source help desk and shared inbox solution built with PHP using the Laravel framework. Designed as a self-hosted alternative to commercial platforms like Zendesk and Help Scout, it offers businesses and individuals a privacy-focused, customizable customer support system without subscription costs or vendor lock-in. With 7 years of proven success, FreeScout is ideal for organizations seeking professional support tools on a budget.

Key Features
  • Unlimited Support: Supports unlimited agents, tickets, and mailboxes with no hidden costs.
  • Mobile-Friendly: Fully responsive design and dedicated Android/iOS apps for on-the-go access.
  • Multilingual Support: Available in over 20 languages, including English, German, French, and Spanish.
  • Email Integration: Seamless integration with email systems, including Microsoft Exchange authentication.
  • Security Focus: Built with strong security measures and offers GDPR compliance features.
  • Extensive Modules: Offers a wide range of add-ons like Slack integration, WhatsApp, live chat, knowledge base, and CRM.
  • Automation & Productivity: Features auto-replies, workflows, SLA management, and collision detection for team efficiency.
  • Customization: Supports white-labeling, custom fields, and API/webhooks for tailored solutions.
  • Deployment Options: Easy installation via Docker, Softaculous, or web installer, even on shared hosting.
Use Cases

FreeScout is perfect for small to medium-sized businesses, startups, and non-profits needing a cost-effective customer support system. It suits IT teams, customer service departments, and remote teams looking for a self-hosted solution with robust integrations (e.g., Zapier, Make) and mobile access. Whether managing support tickets, shared inboxes, or building a knowledge base, FreeScout delivers flexibility and control.