Helpy.io Customer Support Platform
Helpy.io is a comprehensive customer support solution designed for organizations prioritizing data security and control. It offers both self-hosted and cloud-based options, catering to businesses with stringent privacy and compliance needs. Key features include:
- Multi-Channel Support Ticketing: Centralize help emails and tickets with integrated email tracking, responsive interfaces, and quick reply options.
- Live Chat: Engage customers in real-time, with omni-channel inbox integration and support bot capabilities for instant solutions.
- Self-Serve Helpcenter: Reduce support costs with a customizable knowledge base, custom request forms, and feedback tools.
- Security and Privacy: Engineered for single-tenant deployments, featuring data masking, SSO, and powerful access controls to eliminate third-party data sharing.
- Deployment Flexibility: Available as Private Cloud (self-hosted on chosen providers or on-premises) or SaaS for turnkey setup with preconfigured email.
Helpy.io is ideal for industries like finance, healthcare, education, government, and telecom, where data governance and compliance with GDPR, HIPAA, and CCPA are critical. Its use cases include secure customer support for defense contractors and multitenant helpdesk solutions for OEMs. Trusted by thousands of organizations, including Microsoft and Google, Helpy.io ensures a heroic customer experience without compromising on security.
