Live Helper Chat
Live Helper Chat is a powerful open-source live support chat solution designed for websites, offering a comprehensive set of features to enhance customer interaction and support. It includes advanced functionalities such as bot integration, voice and video chat, and screenshare capabilities, making it a versatile tool for businesses of all sizes. The platform supports multiple communication channels, including web, mobile, and desktop apps, and integrates seamlessly with popular services like Telegram, Twilio (WhatsApp), Facebook Messenger, and Rest API for third-party connections.
Key Features
- Multi-Platform Support: Available on web, mobile (iOS/Android), and desktop with dedicated apps.
- Advanced Communication: Offers voice, video, and screenshare powered by tools like Jitsi (free) and Agora (paid).
- AI and Bot Integration: Compatible with AI platforms such as ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini for automated responses and sentiment analysis.
- Extensive Integrations: Supports Rest API, Elasticsearch for statistics, Docker for deployment, and cloud storage like Amazon S3.
- Enterprise-Grade Performance: Handles over 10,000 chats per day in production environments with robust scalability.
- Customization and Security: Features easy theming, plugins, 2FA, Google Authentication, and support for RTL/LTR languages.
Use Cases
- Customer Support: Ideal for businesses needing real-time customer interaction across multiple channels.
- Enterprise Solutions: Used by banks, health sectors, universities, and gaming industries prioritizing data protection.
- Developers: Offers MVC structure, hooks for extensions, and clean code for custom development.
Live Helper Chat stands out with its dead-simple setup for beginners (requiring just PHP and MySQL) and enterprise options like Elastic Search and NodeJS. Whether self-hosted or managed, it provides a flexible, secure, and feature-rich solution for modern support needs.
