osTicket: Open-Source Support Ticketing System
osTicket is a widely-used, open-source customer support ticketing system designed to help businesses streamline their customer service operations. Trusted by over 15,000 businesses and 5 million users worldwide across 190 countries, osTicket offers a simple yet powerful platform to manage customer inquiries and support requests.
Key Features
- Dashboard Reports: Provides a rich, user-friendly dashboard to monitor help desk statistics and performance.
- Ticket Filters: Automatically routes tickets to the appropriate department, ensuring a clutter-free workflow.
- Configurable Help Topics: Allows customization of help desk topics to match specific business needs.
- Customer Support Portal: Offers a robust portal for maintaining strong customer relationships.
- Service Level Agreements (SLA): Automates response times based on business hours for worry-free operations.
- Extensive Feature Set: Packed with additional tools and features, surpassing many expensive, complex systems while remaining completely free.
Use Cases
osTicket is ideal for businesses of all sizes looking to enhance customer support without the burden of high costs. It seamlessly handles inquiries via email, web forms, and API, making it suitable for IT support teams, customer service departments, and any organization aiming to improve customer experience. Whether self-hosted or cloud-hosted, osTicket provides flexible deployment options to meet diverse needs.
Unique Selling Points
- Cost-Effective: Completely free with no hidden fees, offering premium features at no cost.
- Scalability: Easily scales to support growing businesses with customizable options.
- Global Trust: Proven reliability with a vast user base and community support through forums and documentation.
osTicket empowers organizations to 'Make Happy Customers' by drastically improving customer experience through efficient and effective support management.
